Refund policy

At Shinedior, we strive to provide high-quality jewelry. If you are not completely satisfied with your purchase, we offer a hassle-free return and replacement policy.

1. Eligibility:

• Items must be returned within 3 days of delivery.

• The jewellry must be unused, unworn, and in its original packaging.

• Returns will not be accepted for customized or personalized items unless they are defective or damaged upon arrival.

2. Return Process:

• To initiate a return, contact us at shinedior.pk@gmail.com or at 03104222224 with your order details.

• Once approved, you will receive instructions on how to return the item.

• The customer is responsible for return shipping costs unless the item was defective or incorrect.

3. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 3 days of delivery with clear photos.

• We will offer a replacement for the same item or an item of equal value based on availability.

1. Once we receive and inspect your return, we will process the replacement.

2. A new item will be shipped to you within 5 business days after the return is approved.

3. If the same item is unavailable, we will offer an alternative item of equal value.

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

• Customised jewellry

For any queries, feel free to contact us at 03104222224.